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Terms and conditions

Dost AI Solutions S.L. (Hereinafter Dost), is an online service to manage different aspects of
a business. The present conditions expose the rights and obligations of the user and of Dost
as the provider of the service.
Dost will assume that any user who uses the service has read and accepted the conditions
of use, and Dost reserves the right to update and modify the Terms of Use without any prior
notice, which are always available at www.mydost.ai
Dost, with Tax Identification Number B42900464 and domiciled at Calabria 232, 3-2, 08029
Barcelona, registered in the Mercantile Register of Barcelona provides the Dost Web Site
and its related services according to The terms and conditions set forth below.
This agreement will be valid from the date you check the box for acceptance of this
agreement that appears at the bottom of this document. New features that could be added to
the Services will be subject to the Terms of Use. In case the user continues to make use of
the Service after any modification, it will assume their agreement with said modifications.
You can always check the latest version of the terms of use at https://www.mydost.ai.
Failure to comply with any of the Conditions of Use may lead to the cancellation of your
account.

  1. Account terms
    To access the service it is essential to be over sixteen (16) years old.
    A complete legal name, an email address, and all information required by Dost in the
    account creation process must be provided.
    It is the responsibility of the user to provide truthful information, and Dost reserves the right
    to delete any account if it is suspected of its veracity or could breach any of the rules of use
    of Dost.
    The user is responsible for maintaining the privacy of his account. Dost shall not be liable for
    any damage or loss that may be the result of user error in protecting your login information.
    The parties accept to legally equate the signature of the client with the signature made by
    any other type of code, code or element of security identification. Notwithstanding the
    foregoing, the service provider may require, when deemed necessary, written confirmation to
    the client.
  2. Agreements
    Dost offers a rate system that adapts to the volume of documents that the user performs.
    The limits of each tariff are specified in the prices section at
    https://www.mydost.ai/en/pricing/. If the user exceeds any of the limits of his tariff, he will
    have to increase the rate.
    Dost reserves the right to modify the rates unilaterally and at any time, without granting such
    change any right to compensation by the users.
  3. Payment and access
    A valid bank card is required to make payments. It is not required to create or use a free
    account. Dost will periodically charge you a recurring fee depending on the type of account
    you have contracted.
    The Service is charged each period in advance and is not refundable. There will be no
    refunds or credits for partial months of the Service, nor will there be refunds in case the user
    does not use the Service during the period of time the account is open. In no case shall
    exceptions be made.
    The customer agrees that it will not be necessary to confirm receipt of the acceptance of the
    contract when it has been concluded exclusively by means of electronic communication.
    In case the user charges the account level for their volume of documents, a charge will not
    be made on their card with the new amount until the next billing date. From now on, the next
    billing will be charged on your card for the new amount, unless the account is canceled.
    In case of non-payment or return of the receipt, you will be notified of the default and will
    automatically lose the ability to access the Service. The data will be deleted within thirty (30)
    days from the date of default.
    No fee includes any taxes or duties required by your governmental authorities. The user is
    responsible for paying these taxes or obligations. The user decides who has the right to
    enter his account with the role he deems appropriate.
  4. Service and pricing modifications
    Dost reserves the right to modify or suspend, temporarily or permanently, the Service at any
    time for any reason with or without notice if it deems it convenient. Dost reserves the right to
    change monthly fees with a notice of 15 days. Notification of quota changes will be posted
    on Dost’s website and in writing.
  5. Cancellation
    The user is responsible for the proper cancellation of his account. You can cancel your
    account at any time through the profile menu. Once your account is canceled, all your
    content will be deleted after thirty (30) days. The user can cancel his account at any time,
    but will be responsible for all the charges made until that moment, including the full monthly
    charge for the month in which he suspends the service. Thereafter, you will not be charged.
    Dost reserves the right to cancel an account or prevent the use of the Software to those who
    do not comply with the present conditions of use.
  6. Copyright and intellectual property
    Dost owns all the Intellectual Property rights of all and any of the components of the Service
    that may be protected, including but not limited to the name of the Service, graphic material,
    all software associated with the Service and the elements of the user interface contents In
    the Service, many of the individual characteristics and related documentation. The user
    undertakes not to copy, adapt, reproduce, distribute, reverse engineer, decompile, or
    disguise any facet of the Service that Dost owns. The user also accepts and agrees not to
    use robots, spiders, other automated devices, or manual processes to control or copy any
    content of the Service. Dost will not claim rights over the Intellectual Property of the Content
    that the user uploads or provides to the Service. However, by using the Service to send
    content, the user accepts that third parties can view and share this content sent by the user.
  7. General terms
    The user is fully responsible for the access and correct use of Dost subject to the current
    legality, whether national or international, as well as the principles of good faith, morality,
    good customs, and public order. And specifically, it acquires the commitment to diligently
    observe the present General Conditions of use.
    The user agrees not to resell, duplicate, reproduce or exploit any part of the Service without
    the express written consent of Dost. You may not use the Service to store, host, or send
    harmful or unsolicited (spam) e-mail.
    You understand that the Service may be used for the transmission of your Content and that
    during this process, your Content, including invoices, payment notices, and personal
    messages, may be transferred unencrypted through the Internet. The user can not use the
    service to transmit any virus, worm, or any type of malicious or harmful content.
    Dost makes no warranties with respect to its ability to use the Service, its satisfaction with
    the Service, that the Service is available at all times, uninterruptedly and without errors, the
    accuracy of the mathematical calculations performed by the Service, and the correction Of
    the errors of the Service.
    Neither Dost nor its partners nor its sponsors are liable for any direct, indirect, consequential,
    special, exemplary, punitive, or other damages arising out of or in any way connected with
    the use made by the user from service. The user can only solve his dissatisfaction with the
    Service by not using it and canceling his account.
    If any of the conditions described here are invalidated or can not be applied, the application
    of any of the remaining ones should not be affected in any case.
    Any questions regarding the Terms of Use should be directed to Dost Technical Support:
    hello@mydost.ai
    The Terms of Use establish an absolute understanding between you and Dost regarding the
    Service and prevail over any prior agreement reached between you and Dost. The Terms,
    and your relationship with Dost under these Terms, shall be governed by the laws of Spain.
    The user and Dost accept to submit to the exclusive jurisdiction of the courts of Barcelona to
    resolve any legal question regarding the Conditions.
  8. Security and privacy
    Dost AI Solutions S.L is complying with the current regulations on confidentiality and security
    of confidential data.
    The data that users enter into Dost are hosted on Microsofts’ servers in the European Union,
    thus ensuring both the regulation in data hosting as the highest levels of security and
    accessibility of the market.
    Refund policy
    Monthly Subscriptions: If at any time during your FIRST month using Dost you are
    dissatisfied, please contact us. We will do our best to address your issue, provide a
    workaround or give a timeline for a solution that will meet your needs. If you are not satisfied,
    we will gladly offer you a FULL REFUND for your purchase, and downgrade your account to
    the free plan for that service.
    Annual Subscriptions: Dost doesn’t force you into an annual subscription as a condition
    using our services. We prefer to give you the flexibility to choose. In exchange for you
    signing up for an annual up-front commitment, we offer you a significant discount over the
    already-low monthly subscription cost. If at any time during your FIRST 30 days using our
    service you are dissatisfied, please contact us. We will do our best to address your issue,
    provide a workaround or give a timeline for a solution that will meet your needs. If you are
    not satisfied, we will gladly offer you a FULL REFUND for your purchase, and downgrade
    your account to the free plan.
    Auto-Renewal: For your convenience, your monthly and yearly subscriptions will auto-renew
    until you cancel the service. We know that sometimes customers forget to cancel an account
    they no longer want until it has already been charged. That’s why you can cancel your
    monthly/annual subscription, through settings->Account on your Dost account, even 7
    business days after your renewal date, and we will still process your cancellation and give
    you a FULL REFUND.
    Exception to our Refund Policy: Please note that we will not entertain a request for a refund
    when we have suspended or terminated your access to Dost’s services due to a breach of
    our Terms of Service.

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